FAQs

Get answers by selecting the relevant questions.



If you are referring a friend

How does it work?

First, sign up to Carphone Warehouse Refer a Friend and share with your friends through social media or email using our sharing buttons. You will be sent an email asking you to confirm your email address, you can carry on using the site in the meantime, but you must confirm your email address to be eligible for a reward.

Your friend will have to respond to your invite by clicking your social post or the link contained in the email you shared with them. They will then need to sign up and proceed to purchase an eligible phone contract either online or by visiting one of our stores.

Once they have done that, we’ll automatically track the sale and reward you both with a £25 gift card once their transaction has been validated.

I haven’t received my gift card yet?

You must confirm your email address in order to receive a gift card. If you haven’t received any emails from us yet, please check your spam or junk folder and make sure you confirm your email address.
fill out our customer enquiry form and we will help you out as soon as possible.

How will I know if I am eligible for a gift card?

Once you’ve confirmed your email address and a friend that you referred has signed up, confirmed their email address and made an eligible purchase, you’ll both receive an email from us once the purchase has been validated. Please note this process can take up to 90 days.

How do I claim my gift card?

Details of how to claim your gift card will be in an email sent by Gift Cloud, the company who provide the gift cards.

How can I share the offer?

You can share on Facebook, Twitter or by email but it will only work if you share using the sharing buttons on our refer a friend page. The more ways you share, the more chances you’ll have of getting a reward.

How many times can I share the offer?

You can share as many times as you like. And the more times you share, the more chance your friends will see your post and buy a phone contract.

How do you know when my friends have made a purchase?

Using the referral link you sent to your friend, we can see who’s signed up and made a purchase. Using cookies, we can track sign ups, clicks and purchases, and link it back to your referral code so we can issue your reward.


If you have been referred by a friend

How does it work?

You will have to respond to your friends invite by clicking the social post or the link contained in the email shared with you. Then you need to sign up and choose whether to purchase a phone contract either online or in-store.

You will be sent an email asking you to confirm your email address, you can carry on using the site in the meantime, but you must confirm your email address to be eligible for a reward.

If you choose to buy online

Once signed in click the Buy Online button, and proceed to purchase a new phone contract from carphonewarehouse.com. Once you’ve bought your phone contract and your transaction has been validated, we’ll automatically track the sale and reward you and the friend that referred you with a £25 gift card.

If you choose buy in-store

Once signed in click the buy in-store button, pop in and purchase a new phone contract, then return to this site and enter the correct transaction ID that is located on your receipt. When you’ve done that your transaction will be sent for validation, if validated we’ll reward you and the friend that referred you with a £25 gift card.

I haven’t received my gift card yet what can I do?

You must confirm your email address in order to receive a gift card. If you haven’t received any emails from us yet, please check your spam or junk folder and make sure you confirm your email address.
fill out our customer enquiry form and we will help you out as soon as possible.

How will I know if I am eligible for a gift card?

If you were referred, signed up and made an eligible purchase, you will receive an email from us once informing you whether or not your purchase has been validated. Please note this process can take up to 90 days.

How do I claim my gift card?

Details of how to claim your gift card will be in an email sent by Gift Cloud, the company who provide the gift cards.


General questions for all users

Are there any restrictions?

This can’t be used in conjunction with any other offer from Carphone Warehouse including cashback websites.

As we track purchases using cookies, to get the £25 gift card, you or your friend must click on the referral link before purchase. If you click on your link, and then receive a link from somebody else and click on that, your original link will be cancelled and nobody will receive a gift card.

Can I enter if I don’t live in the UK?

Right now we’re only accepting UK referrals.

Why can’t I log back in when I return to the site?

You must confirm your email address to be able to log back into the site, you should have received a welcome email from us asking you to verify your email address.
If you haven’t received any emails from us yet, please check your spam or junk folder and make sure you confirm your email address. If you’re still experiencing technical issues with the site, please fill out our customer enquiry form and we will help you out as soon as possible.

What about fraudulent purchases?

We’ll be monitoring transactions to make sure that every purchase is genuine. Any fraudulent sign ups or purchases will lead to disqualification from the offer.

Can't find what you're looking for?


Access our enquiry form
Top of page